CUSTOM PRODUCTS SATISFACTION GUARANTEE

We have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved in the design and manufacturer of custom pins and medals. In all custom orders you will be able to review and approve artwork or, if preferred, actual samples of the final product. The details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.

We deliver high-quality custom products – products that look just like the artwork and or samples that you have approved. If the custom products you receive do not meet your expectations contact us within 15 days of receiving your order. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, than we will replace all flawed or defective merchandise.

All we ask is that you promptly notify us before returning any goods to ensure that your return is handled quickly and accurately.

*We can not be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes.

STOCK PRODUCTS SATISFACTION GUARANTEE & RETURN POLICY

If for any reason you are not 100% satisfied with a stock product that you purchased from The Joshua Connection you may return your order in full and in its original packaging for a full refund (less shipping) within 15 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise.

If you need to return merchandise, please contact us by filling out our contact form or by calling 1-608-868-3619. We are available Mon.-Fri. 9:00am – 5:00pm CST. Returns are subject to a restocking fee. All items must be returned in manner they are received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

A RETURN AUTHORIZATION number is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. If you need to return merchandise, please contact our Customer Service Department at 1-608-868-3619. Our representatives are available Mon.-Fri. 9:00am – 5:00pm CST. Please be sure to include the following information: the item number(s) or a description of the item, your name & address, your customer number, the reason for the return, & your invoice number. Please do not hesitate to contact us if you have any questions or concerns.

The mailing address for The Joshua Connection is as follows:

The Joshua Connection
115 S Grandean Way
Eagle, ID  83616

Your Use of This Website is Governed by These Terms and Conditions:

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the website.

These Terms and Conditions May Change

The Joshua Connection reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Copyright Notice

All of the Content on The Joshua Connection website, including the page headers, images, and text, are subject to trademark, copyright and/or other intellectual property rights or licenses held by The Joshua Connection. The Joshua Connection logo is a registered trademark of The Joshua Connection. The content of this website is copyrighted as a collective work under U.S. copyright laws.

Submissions and Comments

We welcome your comments regarding the website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications sent to The Joshua Connection shall be and remain the exclusive property of The Joshua Connection. Your submission of any such Comments shall constitute an assignment to The Joshua Connection of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. The Joshua Connection will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, or original artwork.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it; ADDITIONAL RESTRICTIONS apply. Please see our Return Policy for more details. The risk of loss and title to items purchased from The Joshua Connection pass to the purchaser upon our delivery to the carrier.

Pricing Information

All prices on our Web site are listed in U.S. dollars.

When you order from The Joshua Connection, your credit card is charged in U.S. dollars. If you live outside the U.S., your bank will convert this charge into your local currency. The amount will probably appear on your credit card statement in your local currency. We don’t have a currency converter on our Web site, but there are several sites that can do this for you.

DISCLAIMERS –– GENERAL

THE WWW.THEJOSHUACONNECTION.COM WEBSITE IS OPERATED BY THE JOSHUA CONNECTION, ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, WE DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

WITHOUT LIMITING THE FOREGOING, THE JOSHUA CONNECTION DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE.

WITHOUT LIMITING THE FOREGOING, THE JOSHUA CONNECTION DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, THE JOSHUA CONNECTION DISCLAIMS ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION.

THE JOSHUA CONNECTION ASSUMES NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, SHALL THE JOSHUA CONNECTION OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF THE JOSHUA CONNECTION HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF THE PINMART CORPORATION BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE DOLLAR ($1.00).

ENFORCEMENT OF TERMS AND CONDITIONS

BY ACCESSING AND USING THE JOSHUA CONNECTION WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF WISCONSIN, UNITED STATES OF AMERICA.